Re: BUG #18553: Please seriously address the severe issue of database installation failures on Windows 10.

On 2024-07-26 Fr 9:32 AM, David G. Johnston wrote:
> On Thursday, July 25, 2024, PG Bug reporting form 
> <noreply@postgresql.org> wrote:
>
>     The following bug has been logged on the website:
>
>     Bug reference:      18553
>     Logged by:          Yan Chen
>     Email address: pinsaxy@gmail.com
>     PostgreSQL version: 16.3
>     Operating system:   Windows 10
>     Description:
>
>     The first step for customers using PostgreSQL is installation.
>     However, due
>     to potential user permission issues with PostgreSQL, the
>     installation always
>     fails at the database creation step. During the installation
>     process, a
>     dialog box pops up saying: Problem running post-install step,
>     Installation
>     may not complete correctly. Failed to start the database server. After
>     installation, the data directory is empty.
>
>     I believe that a dedicated software company should not ignore
>     installation
>     issues. I am extremely angry about this and have registered an account
>     specifically to express my dissatisfaction with you!
>
>
> Didn’t even know there was an issue until you tell us.  And still 
> don’t know what that issue is because you have not provided sufficient 
> details.  There are many ways to get community assistance with 
> installation and debugging, though this bug report forum isn’t one of 
> them, but maybe the third-party installation provider EDB will chime 
> in with more helpful comments anyway.  In the meantime, if you’d like 
> to do more than vent I’d suggest following the instructions on the 
> installer/s website: 
> https://www.enterprisedb.com/docs/supported-open-source/postgresql/troubleshooting/
>
>

Let me add a couple of things. First, the PostgreSQL community is not a 
software company. It doesn't sell anything, and you haven't bought 
anything from it. Expressing anger isn't really appropriate here, no 
matter how frustrated you are.

Second, while I work for EDB, which produces the installers for Windows, 
I am not responsible for the installers. However, I did just install the 
latest release on my Windows 10 machine without a hitch. So this isn't a 
universal problem, at least.

Note that the download page says that the while the releases will 
generally work on desktop editions of Windows, we test on various server 
editions, see <https://www.postgresql.org/download/windows/>


cheers


andrew

--
Andrew Dunstan
EDB:https://www.enterprisedb.com