Thread
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PostGre SQL/ HCL
Aayra Singh <aayra.singh@hcltech.com> — 2026-03-23T10:16:05Z
Classification: Confidential Hi Team, I am from the Procurement team at HCLTech. We have purchased PostGre SQL through one of our vendors. We were informed through them that the product support is included in license cost but not integration support that user need to do on his own. Could you please explain what specifically is covered by "product support" versus "integration support"? User requirement is for support for the PostgreSQL database itself. They are not looking for support for the software used to integrate .NET applications with PostgreSQL. Also can you please check if we can also buy one of the licenses from below? https://postgrespro.com/products/postgrespro/standard https://postgrespro.com/products/postgrespro/enterprise Thanks, and Regards Aayra Singh Senior Management Trainee - Global Procurement Services HCLTech Supercharging Progress(tm) hcltech.com<http://www.hcltech.com/> 5th Floor, Tower-3 Sector-126, Noida-201303, India Mob: +91 8146946337 Email: aayra.singh@hcltech.com [168CC222] ::DISCLAIMER:: ________________________________ The contents of this e-mail and any attachment(s) are confidential and intended for the named recipient(s) only. E-mail transmission is not guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or may contain viruses in transmission. The e mail and its contents (with or without referred errors) shall therefore not attach any liability on the originator or HCL or its affiliates. Views or opinions, if any, presented in this email are solely those of the author and may not necessarily reflect the views or opinions of HCL or its affiliates. Any form of reproduction, dissemination, copying, disclosure, modification, distribution and / or publication of this message without the prior written consent of authorized representative of HCL is strictly prohibited. If you have received this email in error please delete it and notify the sender immediately. Before opening any email and/or attachments, please check them for viruses and other defects. ________________________________
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Re: PostGre SQL/ HCL
Bruce Momjian <bruce@momjian.us> — 2026-03-23T20:18:43Z
On Mon, Mar 23, 2026 at 10:16:05AM +0000, Aayra Singh wrote: > Classification: Confidential > > Hi Team, > > I am from the Procurement team at HCLTech. > We have purchased PostGre SQL through one of our vendors. > We were informed through them that the product support is included in license > cost but not integration support that user need to do on his own. > Could you please explain what specifically is covered by "product support" > versus "integration support"? > User requirement is for support for the PostgreSQL database itself. They are > not looking for support for the software used to integrate .NET applications > with PostgreSQL. > Also can you please check if we can also buy one of the licenses from below? > > https://postgrespro.com/products/postgrespro/standard > > https://postgrespro.com/products/postgrespro/enterprise We are an open source project and do not sell anything, including support. The software is free to use: https://www.postgresql.org/about/licence/ Hence, I have no idea how to answer any of your questions. -- Bruce Momjian <bruce@momjian.us> https://momjian.us EDB https://enterprisedb.com Do not let urgent matters crowd out time for investment in the future.
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Re: PostGre SQL/ HCL
Adrian Klaver <adrian.klaver@aklaver.com> — 2026-03-23T20:24:16Z
On 3/23/26 3:16 AM, Aayra Singh wrote: > Classification: *Confidential* > > Hi Team, > > I am from the Procurement team at HCLTech. > > We have purchased PostGre SQL through one of our vendors. > > We were informed through them that the product support is included in > license cost but not integration support that user need to do on his own. > > Could you please explain what specifically is covered by "product > support" versus "integration support"? Postgresql is opensource, you are free do with what you want. If you went through a third party vendor to buy support you will need to contact that vendor to find what that support package covers. > > User requirement is for support for the PostgreSQL database itself. They > are not looking for support for the software used to integrate .NET > applications with PostgreSQL. > > Also can you please check if we can also buy one of the licenses from below? > > https://postgrespro.com/products/postgrespro/standard<https:// > postgrespro.com/products/postgrespro/standard> > > https://postgrespro.com/products/postgrespro/enterprise<https:// > postgrespro.com/products/postgrespro/enterprise> > > Thanks, and Regards > > Aayra Singh > > Senior Management Trainee - Global Procurement Services > > *HCLTech* > > Supercharging Progress™ > > _hcltech.com <http://www.hcltech.com/>_ > > 5^th Floor, Tower-3 > > Sector-126, Noida-201303, India > > Mob: +91 8146946337 > > Email: _aayra.singh@hcltech.com_ > > 168CC222 > > ::DISCLAIMER:: > ------------------------------------------------------------------------ > The contents of this e-mail and any attachment(s) are confidential and > intended for the named recipient(s) only. E-mail transmission is not > guaranteed to be secure or error-free as information could be > intercepted, corrupted, lost, destroyed, arrive late or incomplete, or > may contain viruses in transmission. The e mail and its contents (with > or without referred errors) shall therefore not attach any liability on > the originator or HCL or its affiliates. Views or opinions, if any, > presented in this email are solely those of the author and may not > necessarily reflect the views or opinions of HCL or its affiliates. Any > form of reproduction, dissemination, copying, disclosure, modification, > distribution and / or publication of this message without the prior > written consent of authorized representative of HCL is strictly > prohibited. If you have received this email in error please delete it > and notify the sender immediately. Before opening any email and/or > attachments, please check them for viruses and other defects. > ------------------------------------------------------------------------ -- Adrian Klaver adrian.klaver@aklaver.com
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RE: PostGre SQL/ HCL
Aayra Singh <aayra.singh@hcltech.com> — 2026-03-24T02:16:32Z
Classification: Confidential Hi Adrian, We wish to know the difference between product and integration support. The vendor gave us your contact to answer the technical queries. Kindly assist. Thanks, and Regards Aayra Singh Senior Management Trainee - Global Procurement Services HCLTech Supercharging ProgressT hcltech.com 5th Floor, Tower-3 Sector-126, Noida-201303, India Mob: +91 8146946337 Email: aayra.singh@hcltech.com -----Original Message----- From: Adrian Klaver <adrian.klaver@aklaver.com> Sent: Tuesday, March 24, 2026 1:54 AM To: Aayra Singh <aayra.singh@hcltech.com>; pgsql-general@lists.postgresql.org Cc: SAM <sam@hcl-software.com>; Annes Joseph <Annes.Joseph@hcltech.com> Subject: Re: PostGre SQL/ HCL [CAUTION: This Email is from outside the Organization. Unless you trust the sender, Don't click links or open attachments as it may be a Phishing email, which can steal your Information and compromise your Computer.] On 3/23/26 3:16 AM, Aayra Singh wrote: > Classification: *Confidential* > > Hi Team, > > I am from the Procurement team at HCLTech. > > We have purchased PostGre SQL through one of our vendors. > > We were informed through them that the product support is included in > license cost but not integration support that user need to do on his own. > > Could you please explain what specifically is covered by "product > support" versus "integration support"? Postgresql is opensource, you are free do with what you want. If you went through a third party vendor to buy support you will need to contact that vendor to find what that support package covers. > > User requirement is for support for the PostgreSQL database itself. > They are not looking for support for the software used to integrate > .NET applications with PostgreSQL. > > Also can you please check if we can also buy one of the licenses from below? > > https://apc01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fpost > grespro.com%2Fproducts%2Fpostgrespro%2Fstandard&data=05%7C02%7Caayra.s > ingh%40hcltech.com%7C6b547fe91618444398da08de891a2a94%7C189de737c93a4f > 5a8b686f4ca9941912%7C0%7C0%7C639098942662825648%7CUnknown%7CTWFpbGZsb3 > d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoi > TWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=Fu9kpR6ZQFh5Taua0PkpalcJOB > rNI9f6z6ylv62MKxE%3D&reserved=0<https:// > postgrespro.com/products/postgrespro/standard> > > https://apc01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fpost > grespro.com%2Fproducts%2Fpostgrespro%2Fenterprise&data=05%7C02%7Caayra > .singh%40hcltech.com%7C6b547fe91618444398da08de891a2a94%7C189de737c93a > 4f5a8b686f4ca9941912%7C0%7C0%7C639098942662846518%7CUnknown%7CTWFpbGZs > b3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIj > oiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=VmMLTDnJ0PC3g7Qp6OG1Vwt2 > 0AQ38ePQlIgUqGwUH6w%3D&reserved=0<https:// > postgrespro.com/products/postgrespro/enterprise> > > Thanks, and Regards > > Aayra Singh > > Senior Management Trainee - Global Procurement Services > > *HCLTech* > > Supercharging ProgressT > > _hcltech.com > <https://apc01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww. > hcltech.com%2F&data=05%7C02%7Caayra.singh%40hcltech.com%7C6b547fe91618 > 444398da08de891a2a94%7C189de737c93a4f5a8b686f4ca9941912%7C0%7C0%7C6390 > 98942662859033%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiI > wLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7 > C%7C&sdata=UBvt%2F98eX1i%2FMTfjz21Fr6jLvpFjoGb0TdNz9%2F%2B4EoE%3D&rese > rved=0>_ > > 5^th Floor, Tower-3 > > Sector-126, Noida-201303, India > > Mob: +91 8146946337 > > Email: _aayra.singh@hcltech.com_ > > 168CC222 > > ::DISCLAIMER:: > ---------------------------------------------------------------------- > -- The contents of this e-mail and any attachment(s) are confidential > and intended for the named recipient(s) only. E-mail transmission is > not guaranteed to be secure or error-free as information could be > intercepted, corrupted, lost, destroyed, arrive late or incomplete, or > may contain viruses in transmission. The e mail and its contents (with > or without referred errors) shall therefore not attach any liability > on the originator or HCL or its affiliates. Views or opinions, if any, > presented in this email are solely those of the author and may not > necessarily reflect the views or opinions of HCL or its affiliates. > Any form of reproduction, dissemination, copying, disclosure, > modification, distribution and / or publication of this message > without the prior written consent of authorized representative of HCL > is strictly prohibited. If you have received this email in error > please delete it and notify the sender immediately. Before opening any > email and/or attachments, please check them for viruses and other defects. > ---------------------------------------------------------------------- > -- -- Adrian Klaver adrian.klaver@aklaver.com
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Re: PostGre SQL/ HCL
Adrian Klaver <adrian.klaver@aklaver.com> — 2026-03-24T03:49:42Z
On 3/23/26 7:16 PM, Aayra Singh wrote: > Classification: Confidential > > Hi Adrian, > > We wish to know the difference between product and integration support. The vendor gave us your contact to answer the technical queries. Kindly assist. If you mean me personally then they where sadly mistaken, I don't offer that support outside of anything I may answer on this list. If they meant this list, then again there seems to be some misunderstanding. This list is for the community version of Postgres, for which there is no charge for it's use or for answers on this list. How the vendor differentiates between product and integration support is something they would have to answer and is not something this list can help you with. > > Thanks, and Regards > Aayra Singh > Senior Management Trainee - Global Procurement Services > > HCLTech > Supercharging ProgressT > hcltech.com > 5th Floor, Tower-3 > Sector-126, Noida-201303, India > > Mob: +91 8146946337 > Email: aayra.singh@hcltech.com > > > -- Adrian Klaver adrian.klaver@aklaver.com
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Re: PostGre SQL/ HCL
Christophe Pettus <xof@thebuild.com> — 2026-03-24T04:04:51Z
> On Mar 23, 2026, at 03:16, Aayra Singh <aayra.singh@hcltech.com> wrote: > I am from the Procurement team at HCLTech. > We have purchased PostGre SQL through one of our vendors. > We were informed through them that the product support is included in license cost but not integration support that user need to do on his own. This question reoccurs on these lists, as many large companies are still unfamiliar with open source software and how it is licensed and supported. The database system under the name PostgreSQL does not belong to any one company, and no company sells it as such. Compnaies may sell variations of it ("forks"), or may sell packaged versions of it, but anyone can download and run PostgreSQL for free without having to pay any license fee. The vendor through whom you purchased PostgreSQL may be simply distributing the software with the addition of paid support services. The open-source PostgreSQL license allows that. It's hard to answer the question about what the difference is between "product" and "integration" support, because PostgreSQL as such does not come with either one. Speculatively, what your vendor might mean is that handling of bugs and advice on the operation of PostgreSQL is included in their support contract, but advice and support on how to integrate PostgreSQL in your application is not included. (Note that no organization except the PostgreSQL Global Development Group cna promise changes to PostgreSQL, so if your vendor is guaranteeing bug fixes in the community version, or the addition of features, they are misinformed as to how the development process works.) However, you'll need to get that infromation directly from your vendor. The community (which is what you have reached on this mailing list) provides assistance on PostgreSQL, but the community is not a corporation and can only supply assistance as individual members of it have time and expertise to do so. If you would like "integration" support, you can contact a consultancy that professional services organization PostgreSQL. The community maintains a list of professional services organizations here: https://www.postgresql.org/support/professional_support/ Ultimately, though, the questions on what is and is not included in your support contract is a question for the vendor that sold you the contract. There is no bright line between "product" and "integration" support, and they would be the best people to contact to find out what the distinction is in your case. -
Re: PostGre SQL/ HCL
Jan Karremans <karremans.ja@gmail.com> — 2026-03-24T10:04:46Z
Hi Aayra, As the PostgreSQL community as such does not really offer either form of service, this is indeed a question for your vendor. I am not really sure what sort of answer you are expecting. Kind regards, Jan > On 24 Mar 2026, at 03:16, Aayra Singh <aayra.singh@hcltech.com> wrote: > > Classification: Confidential > > Hi Adrian, > > We wish to know the difference between product and integration support. The vendor gave us your contact to answer the technical queries. Kindly assist. > > Thanks, and Regards > Aayra Singh > Senior Management Trainee - Global Procurement Services > > HCLTech > Supercharging ProgressT > hcltech.com <http://hcltech.com/> > 5th Floor, Tower-3 > Sector-126, Noida-201303, India > > Mob: +91 8146946337 > Email: aayra.singh@hcltech.com <mailto:aayra.singh@hcltech.com> > > > > > -----Original Message----- > From: Adrian Klaver <adrian.klaver@aklaver.com <mailto:adrian.klaver@aklaver.com>> > Sent: Tuesday, March 24, 2026 1:54 AM > To: Aayra Singh <aayra.singh@hcltech.com <mailto:aayra.singh@hcltech.com>>; pgsql-general@lists.postgresql.org <mailto:pgsql-general@lists.postgresql.org> > Cc: SAM <sam@hcl-software.com <mailto:sam@hcl-software.com>>; Annes Joseph <Annes.Joseph@hcltech.com <mailto:Annes.Joseph@hcltech.com>> > Subject: Re: PostGre SQL/ HCL > > [CAUTION: This Email is from outside the Organization. Unless you trust the sender, Don't click links or open attachments as it may be a Phishing email, which can steal your Information and compromise your Computer.] > > On 3/23/26 3:16 AM, Aayra Singh wrote: >> Classification: *Confidential* >> >> Hi Team, >> >> I am from the Procurement team at HCLTech. >> >> We have purchased PostGre SQL through one of our vendors. >> >> We were informed through them that the product support is included in >> license cost but not integration support that user need to do on his own. >> >> Could you please explain what specifically is covered by "product >> support" versus "integration support"? > > Postgresql is opensource, you are free do with what you want. If you went through a third party vendor to buy support you will need to contact that vendor to find what that support package covers. > >> >> User requirement is for support for the PostgreSQL database itself. >> They are not looking for support for the software used to integrate >> .NET applications with PostgreSQL. >> >> Also can you please check if we can also buy one of the licenses from below? >> >> https://apc01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fpost >> grespro.com <http://grespro.com/>%2Fproducts%2Fpostgrespro%2Fstandard&data=05%7C02%7Caayra.s >> ingh%40hcltech.com <http://40hcltech.com/>%7C6b547fe91618444398da08de891a2a94%7C189de737c93a4f >> 5a8b686f4ca9941912%7C0%7C0%7C639098942662825648%7CUnknown%7CTWFpbGZsb3 >> d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoi >> TWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=Fu9kpR6ZQFh5Taua0PkpalcJOB >> rNI9f6z6ylv62MKxE%3D&reserved=0<https:// >> postgrespro.com/products/postgrespro/standard <http://postgrespro.com/products/postgrespro/standard>> >> >> https://apc01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fpost >> grespro.com <http://grespro.com/>%2Fproducts%2Fpostgrespro%2Fenterprise&data=05%7C02%7Caayra >> .singh%40hcltech.com <http://40hcltech.com/>%7C6b547fe91618444398da08de891a2a94%7C189de737c93a >> 4f5a8b686f4ca9941912%7C0%7C0%7C639098942662846518%7CUnknown%7CTWFpbGZs >> b3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIj >> oiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=VmMLTDnJ0PC3g7Qp6OG1Vwt2 >> 0AQ38ePQlIgUqGwUH6w%3D&reserved=0<https:// >> postgrespro.com/products/postgrespro/enterprise <http://postgrespro.com/products/postgrespro/enterprise>> >> >> Thanks, and Regards >> >> Aayra Singh >> >> Senior Management Trainee - Global Procurement Services >> >> *HCLTech* >> >> Supercharging ProgressT >> >> _hcltech.com <http://hcltech.com/> >> <https://apc01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww. >> hcltech.com <http://hcltech.com/>%2F&data=05%7C02%7Caayra.singh%40hcltech.com <http://40hcltech.com/>%7C6b547fe91618 >> 444398da08de891a2a94%7C189de737c93a4f5a8b686f4ca9941912%7C0%7C0%7C6390 >> 98942662859033%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiI >> wLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7 >> C%7C&sdata=UBvt%2F98eX1i%2FMTfjz21Fr6jLvpFjoGb0TdNz9%2F%2B4EoE%3D&rese >> rved=0>_ >> >> 5^th Floor, Tower-3 >> >> Sector-126, Noida-201303, India >> >> Mob: +91 8146946337 >> >> Email: _aayra.singh@hcltech.com_ >> >> 168CC222 >> >> ::DISCLAIMER:: >> ---------------------------------------------------------------------- >> -- The contents of this e-mail and any attachment(s) are confidential >> and intended for the named recipient(s) only. E-mail transmission is >> not guaranteed to be secure or error-free as information could be >> intercepted, corrupted, lost, destroyed, arrive late or incomplete, or >> may contain viruses in transmission. The e mail and its contents (with >> or without referred errors) shall therefore not attach any liability >> on the originator or HCL or its affiliates. Views or opinions, if any, >> presented in this email are solely those of the author and may not >> necessarily reflect the views or opinions of HCL or its affiliates. >> Any form of reproduction, dissemination, copying, disclosure, >> modification, distribution and / or publication of this message >> without the prior written consent of authorized representative of HCL >> is strictly prohibited. If you have received this email in error >> please delete it and notify the sender immediately. Before opening any >> email and/or attachments, please check them for viruses and other defects. >> ---------------------------------------------------------------------- >> -- > > > -- > Adrian Klaver > adrian.klaver@aklaver.com
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Re: PostGre SQL/ HCL
Juan Rodrigo Alejandro Burgos Mella <rodrigoburgosmella@gmail.com> — 2026-03-24T10:31:32Z
Hi Aayrra I imagine that product support refers to what they can help you with in case of database problems and integration support, in case you have to migrate legacy applications and things like that. Atte JRBM El lun, 23 mar 2026, 17:13, Aayra Singh <aayra.singh@hcltech.com> escribió: > Classification: *Confidential* > > Hi Team, > > I am from the Procurement team at HCLTech. > > > > We have purchased PostGre SQL through one of our vendors. > > > > We were informed through them that the product support is included in > license cost but not integration support that user need to do on his own. > > > > Could you please explain what specifically is covered by "product support" > versus "integration support"? > > User requirement is for support for the PostgreSQL database itself. They > are not looking for support for the software used to integrate .NET > applications with PostgreSQL. > > > > Also can you please check if we can also buy one of the licenses from > below? > > > > https://postgrespro.com/products/postgrespro/standard > > https://postgrespro.com/products/postgrespro/enterprise > > > > > > Thanks, and Regards > > Aayra Singh > > Senior Management Trainee - Global Procurement Services > > *HCLTech* > > Supercharging Progress™ > > *hcltech.com <http://www.hcltech.com/>* > > 5th Floor, Tower-3 > > Sector-126, Noida-201303, India > > Mob: +91 8146946337 > > Email: *aayra.singh@hcltech.com <aayra.singh@hcltech.com>* > > [image: 168CC222] > > > > > ::DISCLAIMER:: > ------------------------------ > The contents of this e-mail and any attachment(s) are confidential and > intended for the named recipient(s) only. E-mail transmission is not > guaranteed to be secure or error-free as information could be intercepted, > corrupted, lost, destroyed, arrive late or incomplete, or may contain > viruses in transmission. The e mail and its contents (with or without > referred errors) shall therefore not attach any liability on the originator > or HCL or its affiliates. Views or opinions, if any, presented in this > email are solely those of the author and may not necessarily reflect the > views or opinions of HCL or its affiliates. Any form of reproduction, > dissemination, copying, disclosure, modification, distribution and / or > publication of this message without the prior written consent of authorized > representative of HCL is strictly prohibited. If you have received this > email in error please delete it and notify the sender immediately. Before > opening any email and/or attachments, please check them for viruses and > other defects. > ------------------------------ >
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Re: PostGre SQL/ HCL
Bruce Momjian <bruce@momjian.us> — 2026-03-24T14:21:27Z
On Tue, Mar 24, 2026 at 02:16:32AM +0000, Aayra Singh wrote: > Classification: Confidential ^^^^^^^^^^^^ You should also be aware this is a public email list where each posted email is sent to thousands of people. Here is the entire public email thread: https://www.postgresql.org/message-id/flat/OS8PR04MB8203FF205CBFDE7078EF569DF74BA%40OS8PR04MB8203.apcprd04.prod.outlook.com -- Bruce Momjian <bruce@momjian.us> https://momjian.us EDB https://enterprisedb.com Do not let urgent matters crowd out time for investment in the future.