Re: [EXTERNAL] Re: BUG #18528: Installer displays error when installing

Apology for the delayed response.  Thank you for the details. I'll check
and revert in a day or two


On Wed, Jul 10, 2024 at 10:01 PM Ware, Christopher M. (LARC-D318)[RSES] <
christopher.m.ware@nasa.gov> wrote:

> I have some more information to share on the installation issue.
>
> I was able to find a partial work-around for the installation issue on the
> surface Pro 9 system running windows 10. (As a side note, the installation
> worked without issue on a laptop running windows 11.)
>
>
>
> Once I started the installer, I waited for the first error message box to
> pop up that had the “Retry, Ignore, Cancel” option on it (while watching
> the user/appdata/local/temp folder.)  Once the folder appeared, I ran the
> following command from an administrator command prompt window: takeown /F
> c:\users\USER\appdata\local\temp\postgresql_installer_XXXXXXXXXX (where
> XXXXXXXXXX is the hex value the installer used).  After the command was run
> (choosing ‘y’ to accept), I clicked on the ‘Retry’ button of the message
> box.  The installation was then able to proceed.  I didn’t have any other
> issues until the end of the installer when I received a message box about a
> problem running post-install step, screen shot attached.
>
> I also noticed several more postgresql_installer_xxxxxxxxxx folders were
> created, all with the same permissions problem.
>
>
>
> It almost seems like the installer doesn’t recognize the hardware or
> something and not applying permissions correctly.  I have Cygwin installed
> on the system and using it to get a listing of the folders that have the
> permission problem it lists the folder as owned by Administrators and the
> group of Domain Users.  The actual permissions seen are “d---rwx---+” which
> is no permissions for user, read, write and execute for group, and no
> permissions for other.
>
>
> I don’t know why the installer would put incorrect permissions on the
> folders it creates.  I’m also assuming that the attached screen shot of the
> last error received is due to the same permissions problem for later steps
> in the install process that creates the additional folders.
>
>
>
> One other piece of information is that looking at the permissions of the
> folder after I ran the takeown command on it, cygwin shows “drwxr-x---”
> with an “Unknown+User” and “Unknown+Group” but apparently it doesn’t care
> about who the user is, just the permissions that the OS has to follow.
>
>
>
> I have also attached the log files generated during this partial
> work-around attempt.
>
>
>
> Thanks,
>
> Chris
>
>
>
>
>
> *From:* Ware, Christopher M. (LARC-D318)[RSES]
> *Sent:* Wednesday, July 3, 2024 8:12 AM
> *To:* Sandeep Thakkar <sandeep.thakkar@enterprisedb.com>;
> pgsql-bugs@lists.postgresql.org
> *Subject:* RE: [EXTERNAL] Re: BUG #18528: Installer displays error when
> installing
>
>
>
> This is a newly purchased system.  This is the first time I’ve tried to
> install PostgreSQL on it.
>
> I initially tried to install 15.7 and when that failed I tried the 14 and
> 16 version installers.  Both had the same behavior.  I even tried the
> version 12 installer, but it also gave the same errors.
>
>
>
> I had deleted all the previous directories that were created, so I had to
> run the install again this morning.  Log file for this run is attached and
> the results for the icacls command is below.
>
> I will add that in order to delete the directory/folder that the installer
> creates I have to double click the folder at which time it says I don’t
> have permissions and asks if I want to permanently grant permissions.
>
>
>
> Output of the icacls command:
>
> C:\Windows\system32>icacls
> c:\Users\cmware\AppData\Local\Temp\postgresql_installer_a879bd9971
>
> c:\Users\username\AppData\Local\Temp\postgresql_installer_a879bd9971
> LA-3544-SPRO9-1\username:(F)
>
>
>
> Successfully processed 1 files; Failed processing 0 files
>
>
>
> C:\Windows\system32>
>
>
>
>
>
> Thank you,
>
> Chris
>
>
>
> *From:* Sandeep Thakkar <sandeep.thakkar@enterprisedb.com>
> *Sent:* Tuesday, July 2, 2024 10:42 PM
> *To:* Ware, Christopher M. (LARC-D318)[RSES] <christopher.m.ware@nasa.gov>;
> pgsql-bugs@lists.postgresql.org
> *Subject:* [EXTERNAL] Re: BUG #18528: Installer displays error when
> installing
>
>
>
> *CAUTION:* This email originated from outside of NASA.  Please take care
> when clicking links or opening attachments.  Use the "Report Message"
> button to report suspicious messages to the NASA SOC.
>
>
>
> Hi,
>
> Thanks for the report. Can you please confirm if the earlier versions
> (<=15.6) were installed fine on this server?
>
> The forward slashes usually work on windows as well. Could you please
> share the installation log which must have been created in the system temp
> with either the name installbuilder or install-postgresql?
>
> Also, on the command line if you can please get the output of:
> >
> icacls C:/Users/username/AppData/Local/Temp/postgresql_installer_f34465eff3
>
>
>
>
>
> On Wed, Jul 3, 2024 at 1:13 AM PG Bug reporting form <
> noreply@postgresql.org> wrote:
>
> The following bug has been logged on the website:
>
> Bug reference:      18528
> Logged by:          Chris Ware
> Email address:      christopher.m.ware@nasa.gov
> PostgreSQL version: 15.7
> Operating system:   Windows 11
> Description:
>
> This probably isn't the right place to submit this finding, but I couldn't
> find any other place to submit it.
> If this is not the correct forum for this kind of support, can you please
> redirect me to the correct place?
> I'm trying to install the PostgreSQL 15.7 installer onto a Microsoft
> Surface
> Pro 9 running Windows 10.
> I'm running as an administrator, and I've also clicked "Run as
> Administrator" as well.  I receive the following two errors:
> 1: "Error copying from packed archive
> c:/Install/folder/postgresql-15.7.2-windows-x64.exe to
>
> C:/Users/username/AppData/Local/Temp/postgresql_installer_f34465eff3/prerun_checks.vbs:Destination
> not writable"
> 2. "There has been an error. system's temp folder is not writable by the
> current user."
>
> The error messages have forward slashes '/' instead of back slashes '\'.
> Not sure it that makes a difference or not.
> The installer does appear to work on Desktop type computers.
> Since I am an administrator on the system and the installer is trying to
> write files to the directory owned by this user, it seems to be a problem
> with the installer on this type of hardware.
>
> Any assistance is appreciated.
> Chris
>
>
>
>
> --
>
> Sandeep Thakkar
>
>
>


-- 
Sandeep Thakkar